知识大全

知识大全

乘务员跟旅客情景对话 乘务员跟旅客情景模拟

TIMOTHY

乘务员跟旅客情景对话 乘务员跟旅客情景模拟

空乘人员与乘客的对话

旅客:你好,我在广州需要转机,不知道能不能赶上?

Excuse me,I have a connecting flight in Guangzhou. Because of this flight delay, I am wondering if I can still catch it.

空乘:先生,请问您的下一航班号是什么呢?

Sir, would you please tell me your next flight number

旅客:我要转机去洛杉矶,CZ327航班

My next destination is Los Angeles, flight CZ327.

空乘:好的,刚刚机长通知我们的到达时间是19:00,您的航班起飞时间是21:30.时间还是比较充裕的。

I see. The captain has informed us that we will be landing at 7:00 p.m. Your next flight’s departure time is 9:30 p.m. I think it should not be a problem for you to catch your next flight.

旅客:我有托运行李,到广州后还需要取吗?

All right. Should I take my checked baggage back to go through the customs?

空乘:不用的,先生。e5a48de588b662616964757a686964616f31333337373563南航为您提供通程联运服务,由于您在出发时已经进行了行李托运,在广州中转时不需要重新提取行李。

You don’t have to. China Southern Airlines provides through-check-in service. Since you have check through your baggage at the departure, you don’t need to pick up your baggage at the transfer airport.

旅客:好的,谢谢!

OK, thanks.

空乘:不用客气。

My pleasure.

在线等飞机上乘务员与乘客对话短文。要英语,每个人的话不低于五句。OK,yes hollow。不算

hi,waiter!

i need a cup of water

it is hot or cold?

warm,thanks!

would you have add some sugar?

no,thanks

here you are

okay,thank you

by the way,where is toilet?

behind at right

ok,thanks

急急急!!!飞机上的一般乘客和乘务员的日常英文对话?

如果你想说:空调冷了,麻烦你给个毯子,IT'S too cold,Can you give me a blanket?,如果你要帮助别人,更简单:Can I help you?

如果想要饮料,飞机上一般准备的是可乐,咖啡,果汁,矿泉水,你可以说:Can you give a cup of 什么什么。比如咖啡是coffee,果汁是fruit juice。水是water,至于可乐七喜什么的,饮料瓶子上就有。

如果你想上厕所,不知道在哪儿,你应该说:Excuse me,Where can I wash my hands.

有谁知道跟航空公司或是售票员和旅客之间的对话,不要太长,简单就好???! 注明:英语

A: Good morning, sir. May I help you?

P: Hello. I’d like some information about yourservice to Sydney: schedules, fares and so on.

A: Yes, sir. We have flights from Shanghai toSydney everyday except Monday. Flight MU561 leaves on Tuesday, Friday, Saturdayand Sunday at 9:35p.m. and arrives at 9:30a.m. the next day while Flight CA175leaves on Wednesday, Thursday and Saturday at 8:00p.m. and arrives at 9:50a.m.the next day.

P: How long does the flight take?

A: The flying time is about nine hours.

P: What’s the economy class fare?

A: The Shanghai-Sydney one-way fare is CNY13310.Would you like to buy a ticket now?

P: Oh, no. I haven’t decided my date yet. I’llbuy a ticket later. Anyhow, thank you very much.

乘务员如何跟旅客沟通

乘务员和旅客沟通时首先应该面带微笑,然后认真倾听旅客的需求,并耐心的做好解释工作

TAG: 乘务员