I am the GM of the hotel.I am sorry to hear you are not pleased with us.First let me thank you for your coming to our hotel.You are a friendly and polite customer.Second,I would like to make an apology to you for our bad service.A few days ago you went to our hotel.When you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many times.As soon as I knew about that,I felt very angry.How can we do that for customers?Now I am glad to tell you that something has been done .
The waiters who were on duty that day have been criticized.They have made a promise that would not happen from now on.So I hope you can forgive us and come to our hotel again.
As we know,customer is the God.If you have any questions or suggestions,please call us anytime anywhere.
Thank you again.
The market of China is big, and what this service quality thing is not objective existence is that as the subjective consciousness of people determines , only all feel that certain company is bad, this company can just get the consistent negation of all, otherwise company will not meet with the resistance of market because of the criticism of 1 or 2 customers at all, so long as his public relations is done well, customer will be continuously unceasing still. The blame for little customer, only is minor matter has dissmissed , this is not only the company of commodity circulation, other electrical equipments and medical companies are also so, anyway, he holds propagative active right, this is our social sincere system is grieved! If put forward opinion for the quality of a company's service, do not seek this firm surely, it is just a easy to do law to directly reflect to media
I wrote to you for complaining about the staff in your restaurent. A few days ago, I went to have lunch with my roomates in your restaurent, and we ordered a fired rice. After 15 minutes, we still haven't taken our food, then we ask for the waitress to check it. However, your waitress treated us in bad tempered with high voice, saying something impolite, which made us angry and unhappy.
As a restaurent, it should offer us a nice environment in good serice. People work there should be with smile on their face, so that the customers can enjoy their food in a relax place.