A Hello,this is QuaCheng hotel,is there anything I can help you,sir?
B Yes, I'd like to book a room.
A Sure,we have different type of rooms,which would you like to choose?
B I'm not very certain,could you give me a brief introduction,please?
A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.
B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?
Manager(经理）：Please call this customer within today for thanking him to live in our hotel during his one-week business trip.
Me: Ok, I will do it ASAP within today.
Manager:And ask him for the advice of our service as well.
Me: I see.
Me：Good morning, this is **(名字) from ** Hotel(酒店名). I'd like to talk with Mr.**(客人名字). He lived in our hotel during his last business trip.
Secretary: Good morning. Please hold on.
Secretary：Mr. **， Ms/Mr.*** from the ** Hotel are on the line now. He/She would like to talk with you. Would you like to receive it?
Mr.**:Ok, pass it to me, thank you.
Secretary: just a minute.
Me： Good morning, Mr. **. This is ** from ** Hotel. Hope that everything is fine for you and your business.
Mr.**: Thank you very much. Anything I can do for you?
Me:Oh, it is my great honor to represent our hotel to send our gratitude to you for your support so far. I did hope that your last trip to our city is a fruitful one for you.
Mr.**:Thank you so much. And I should also express my gratitude for you good service for that week. All of you are so nice to me and help me a lot.
Me: Thank you for your kind comment. If there is any you would like to tell us about our hotel, please feel free to let me know.
Mr.**: No, thanks. I am sure I will check in your hotel again for my coming trip.
Me: Nice to hear that. We are looking forward to meet you again. It's our pleasure to serve you again. Have a nice day.
Mr.**: You too, bye.
Me: Nice to talk with you, bye.
Dialogue A (酒店对话英语大全之一)
A： Good morning，sir．Can I help you？
B：Good morning! I have a reservation for a single room with a bath here．
A： May I have your name，sir， please？
A：Just a moment，sir， while I look through our list．Yes，we do have a reservation for you，Mr． Bradley．Would you please fill out this form while I prepare your key card for you？
B：Yes．Can I borrow your pen for a minute，please？
A：Sure．Here you are．
B：What should I fill in under ROOM NUMBER？
A： You can just skip that． I’ll put in the room number for you later on．
B：（After he has completed the form） Here you are．I think I’ve filled in everything correctly．
A： Let me see…name， address， nationality，for war ding address， passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？
A：Now everything’s in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk．
B： OK．I’ll take good care of it．
A： And now if you are ready，Mr．Bradley， I’ll call the bell-boy and he’ll take you to your room．
B： Yes， I’m ready．Thank you．
A：I hope you enjoy your stay with us．
A：Good morning！Can I help you？
B：Good morning！ I’m Mr．Doug lass in room 1208． My business negotiation has progressed much more slowly than I had expected．This makes it necessary for me to stay on here for another day．I wonder if it is possible for me to extend my stay at this hotel for two days．
A： I’ll take a look at the hotel’s booking situation． Yes， sir，I’m glad that we’ll be able to accept your extension re－quest．But I’m afraid that it will be necessary for us to ask you to change rooms for the last two nights．You see，we have already let your room to another gentle-man．Is that acceptable to you？
B： Yes， that’s no problem at all．
A： Let me see… room 1111 Will be vacant． How about room1111？
B：That is fine．
A：When would you like to move tomorrow？
B： I don’t know．
A：The new occupant will be checking in a little after twelve．
B： That means I have to move out before 12． Let me see． I’ll be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon． So I’m going to have to do it before I go to the negotiation．Well，I think I will move at 9o’clock．
A： Good．I will send a bellboy to your room and help youwith your luggage at 9 o’clock． And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it．
B：I will．Thank you very much．
Scene 1 Between the Guest and the Room Attendant
Guest: Excuse me. We're leaving today.
Room Attendant: Is there anything I can do for you？
Guest: No, just tell the accounting desk abou it.
Room Attendant: My pleasure. By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．
Scene 2 At the Accounting Desk
Guest: I'd like to pay my bill now．
Front Office Cashier 1: Your name and room number，please？
Guest: George Wright，Room 706．Front Office Cashier 1: Have you used any hotel services this morning or had breakfast at the hotel dining room，Mr George Wright？
Guest: Yes，my friend and I just had breakfast at the dining room，but we didn't use any services．
Front Office Cashier 1: Fine．This is your bill，Mr George Wright. Four nights at 90 US dollors each，and here are the meals that you had at the hotel．That makes a total of 665 US dollars．
Guest: Oh, my God! How could it be so much? I didn't expect it to be so much. Maybe there is something wrong with the meals.
Front Office Cashier 1: I'm very to hear that, Mr George Wright. Don't worry. I'll check it at once.
(The Front Office Cashier 2 calls the manager of Food and Beverage Outlets)
Waitress A: This is the Food and Beverage Outlets. Can I help you?
Front Office Cashier 2: This is the Front Office. I'd like you to reaffirm the meals of Mr George Wright. There is something wrong with the cost.
Waitress A: OK. Just a minute.... Oh, yes, you are right. The cost should be $201.
Front Office Cashier 2( turns to Mr George Wright): Sorry, sir,we made a mistake.
Guest: What happened? How could you be so careless! I want to see your lobby manager.
(The lobby manager comes. )
Lobby manager: Sorry, sir. I've heard about the accident. Here I want to apologize to you for our carelessness and the delay and inconvenience that it brings to you. Please frogive us. We won't make the same mistake again. And we''ll give you a small gift. Welcome you to here next time.
Guest: That'll be fine.(Turns to Front Office Cashier 1)
Guest: Can I pay by credit card？
Front Office Cashier 1: Certainly．May I have your card，please？
Guest: Here you are．
Front Office Cashier 1: Please sign your name here．
Guest: Oh, yes．Is it possible to leave my luggage here until I'm ready to leave this afternoon？ I'd like to say good-bye to some of my friends．
Front Office Cashier 1: Yes，we'll keep it for you．How many pieces of your luggage？
Guest: Just three．I'll be back by 3∶00．
Front Office Cashier 1: That's fine. Have a nice day．
Guest: Thank you．See you later.